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Member Service and Support

For assistance with all AF products and services, please log in to the member support portal or call our Member Service Center.

For the Knowledge Base and Support Tickets: Member Support Portal
Phone: 1-866-977-3434

Mailing Address:
Arbitration Forums, Inc.
3820 Northdale Boulevard, Suite 115
Tampa, FL 33624

Member payments should be mailed to the following address:
Arbitration Forums, Inc.
P.O. Box 947606
Atlanta, GA 30394-7606

Note: If you have been named in an arbitration and are not signatory to one of Arbitration Forums’ programs and/or do not have a system login, please contact us at 1-866-977-3434.
Hours:
Monday - Friday, 8:00 a.m. - 7:00 p.m. ET

Arbitration Forums will be closed in observance of the following holidays in 2025:
  
New Year's Day January 1
Martin Luther King, Jr. Day January 20
Memorial Day May 26
Independence Day July 4
Labor Day September 1
Thanksgiving Eve Early Closure (closing at 12 p.m. ET) November 26
Thanksgiving Day November 27
Post-Thanksgiving Day November 28
Christmas Eve Early Closure (closing at 12 p.m. ET) December 24
Christmas Day December 25
Post-Christmas Day December 26
New Year's Eve Early Closure (closing at 12 p.m. ET) December 31

 

Additional Resources

For all inquiries regarding charges with your bill/statement, please contact our billing department:

Phone: 833-438-8335
FAX: 813-915-4153
Email: billing@arbfile.org
For membership updates or other membership related questions, contact the Membership Services Coordinator.
AF offers free training in a variety of methods to meet individual member needs. The most efficient method to receive training is to watch an online tutorial or enroll in one of our live, facilitated webinars. For large groups, AF offers private webinar or on-site training, where feasible.

For more information, contact our Member Training department.
The Agreements and Rules outline what errors AF is authorized to correct post-decision. To learn more about this, along with instructions on submitting post-decision inquiries, please visit the Post-Decision Inquiry page.
For assistance with filing, responding, or hearing cases in TRS, please use the "Create Case Support Inquiry" in the Case Actions menu on the TRS case or "Create Arbitrator Support Inquiry" on the TRS decision.

For any error messages or TRS system issues, please submit a ticket in the member support portal or contact AF's Member Services at 1-866-977-3434.
For assistance with E-Subro Hub, please submit a ticket in the member support portal or contact AF's Member Service Center at 1-888-ESubro1 (378-2761). To learn more about the E-Subro Hub program, please visit the E-Subro Hub page.
Please submit a ticket in the member support portal to request assistance with using the site, to report broken links, or for assistance with Member Access.
If you are an arbitrator and have questions concerning case assignments for hearings or questions regarding rendering a decision, please contact us at 1-866-977-3434 or submit an inquiry in our Member Support Portal.
If you are interested in becoming an arbitrator, please view the eligibility criteria. If you meet the requirements, complete the Arbitrator Registration Form. For testing and certification questions or additional questions related to becoming an arbitrator, please contact us at 866-977-3434 or submit an inquiry in the Member Support Portal.