In the world of intercompany arbitration and subrogation, precision matters. Filing correctly in E-Subro Hub and TRS by using the correct company code is a member-driven responsibility. Inputting incorrect information can result in significant delays, miscommunication, and even case dismissal.

Recently, there has been a noticeable increase in filings that include incorrect company codes, names, or subsidiaries. While mergers and acquisitions may contribute to this trend, the issue spans across many members. Companies with similar names often lead to confusion, resulting in the wrong entity being named in a filing.

To avoid these errors, members should review the evidence available and ensure that the company named in the filing matches the one indicated in the documentation. This includes verifying the correct company code and name prior to submission and possibly consulting the Arbitration Forums, Inc. (AF) member directory as needed. 

Please remember the following tips when selecting companies.

• The Select Parties field requires entry of a company code or company name.
• A dropdown list will populate based on the input; members should choose carefully.
• If a non-signatory company is selected, written consent is required before proceeding.

When the wrong company is named in either platform, members may encounter delays, such as cases not reaching the correct member, or requests to correct company information or cases not being heard due to a responder indicating “no policy,” which requires a full refile. The TRS system automatically withdraws a case when a company responds, “there is no policy.” Refiling will cause additional filing fees.
 
Members can rely on various sources to confirm whether the company selected in the filing is correct.  Some of those sources are electronic or mailed documentation that identifies the proper company or subsidiary, police reports, or other evidence listing the correct carrier by name, and AF’s member directory, which is especially helpful when similar names exist. If these sources are unavailable, it is strongly advised to contact the known carrier directly to confirm the correct company code and company name before filing.

By taking the time to verify and input accurate company information, members can help ensure smoother processing, timely responses, and fewer disruptions in the arbitration workflow. Accuracy isn’t just a best practice; it’s essential.